Privacy Policy

This policy describes how Cadence (operated by PRNet Consulting) collects and uses information. Cadence serves real-estate businesses (“customers”); most of the personal information we process belongs to our customers’ leads and is processed on the customer’s behalf and instructions.

1. Information we collect

• Customer account data: name, email, business details you provide at sign-up and onboarding; billing details are handled by Stripe (we never store card numbers).
• Lead data (processed for customers): names, phone numbers, emails, and inquiry details submitted through forms, embeds, or forwarded emails; call recordings, transcripts, and AI-generated call summaries.
• Calendar data: with your consent, free/busy availability and the events Cadence creates on your connected Google Calendar. Google user data is used only to check availability and book consults, and is never sold or used for advertising, in accordance with the Google API Services User Data Policy (including Limited Use).
• Usage and telemetry: product events, call outcomes, and diagnostic logs used to operate and improve the service. Our website uses Google Analytics to understand aggregate visitor behavior; IP-based location is coarse and we do not use it for advertising personalization.

2. How we use it

To deliver the service: place and manage calls, book consultations, generate summaries, send notifications, bill subscriptions, prevent abuse, and improve reliability. We do not sell personal information. We do not use lead data to train foundation models.

3. Service providers (subprocessors)

Data is shared with providers only as needed to run the service:

• Google Cloud (hosting, database), Stripe (payments), Brevo (email)
• VAPI, ElevenLabs, Deepgram (voice calls, speech synthesis, transcription)
• AI inference providers for parsing and summarization; where third-party PII is processed for extraction, we default to end-to-end-encrypted, attested execution environments so intermediaries cannot read the content
• Google Calendar (booking, with your explicit OAuth consent)

4. Call recording

Calls may be recorded and transcribed so customers can review conversations with their leads. Customers are responsible for ensuring recording is lawful in the jurisdictions they call and for any required notices.

5. Retention and deletion

Account and lead data are retained while the customer’s account is active. Leads can opt out at any time (saying “stop calling” on a call, or replying STOP to an email) and are added to a do-not-call list. Customers may request deletion of their organization’s data (including their leads’ data) at any time; we delete within 30 days except where law requires retention.

6. Your rights

Depending on where you live, you may have rights to access, correct, or delete personal information. Leads should direct requests to the real-estate business that contacted them (the data controller); we assist our customers in honoring such requests. You may also contact us directly and we will route your request.

7. Security

Data is encrypted in transit and at rest; OAuth tokens are additionally encrypted at the application layer; access is limited and audited. No system is perfectly secure — report concerns to the contact below.

8. Changes and contact

We will post updates here and notify customers of material changes. Contact: PRNet Consulting · carter@raz.ink